The Next Big Thing to hit Call/Contact Centers and Customer Service is Smart Avatars, Virtual Agents and Assistants -- all via Artificial Intelligence!
http://www.outsourcemagazine.co.uk/articles/item/3601-the-next-big-thing-to-hit-callcontact-centres-and-customer-service
Current customer service strategies promote minimal contact with clients due to high costs (AHT ring a bell?)
Turn your customer service strategy into a high satisfaction, low cost model which promotes as much contact with clients as they desire!
Topo Enterprises can assist you in understanding emerging technologies available today, plan your vision and strategy and assist you in vendor selection
Topo Enterpises will help you in recruitment of specialized skills for these new endevours, based on our specialized network and deep focus.
