About
Topo Enterprises, LLC is a consulting firm dedicated to Business Process Outsoucing (BPO) and Customer Support. Topo Enterprises is led by Mr. Tom Topolinski and provides services for Vendors and End-Users.
For Outsourcing Vendors, we provide services for:
- New Technologies
- Business Strategies, Customer Support Planning
- Sales Support
- Proposals, Sales Planning
- Subject Matter Expert
- Collateral Content
- Sales Training
- Operations
- Training
- Planning
- Diagnostics/Problem Resolution
- New Technologies
- RFP Support, Planning, Creation
- Vendor Selection
- Business Planning, Strategies
- Customer Support
- Customer Service
- Technical Support/Product Support
- Training
- Diagnostics/Problem Resolution
Topo Enterprises is led by Mr. Tom Topolinski.
- Mr. Topolinski has been in the industry for over 35 years and has functioned as an Executive Leader in several outsourcing firms as well as functioned as a Customer Relationship Management (CRM) Industry Analyst at Gartner, Inc. for 5 years. He has succussfully built and managed contact centers with over 20,000 agents.
- Mr. Topolinski is widely published and quoted in trade journals including Time Magazine, Business Week, Reuters, CRM Magazine, Outsourcing Institute and many others. You can Google him as “Tom Topolinski” or “Thomas Topolinski”.
- He is a highly respected expert in the field of customer support and service.
- Mr. Topolinski is available to provide a wide range of consulting, including new technologies, business strategies, sales support, alternative labor pools (home agent, off-shoring, on-shoring), custom white papers and articles.
- Mr. Topolinski is passionate about supporting customers. He has written extensively on the subject based on his experience with developing and operating hundreds of customer support programs for several decades. With that, he has developed an insight which allows him to guide, design and suggest solutions for most customer dilemmas for vendors and providers.
