Credentials
Mr. Tom Topolinski leads Topo Enterprises in consulting for BPO and applies actual experience to your needs:
- Over 34 Years Experience in the Global Technical Support Industry
- 2008 Outsourcing Institutes IT Thought Leadership Winner
- won award in Jan. 2008
- as of Sept. 2008 a Senior Advisor to Outsourcing Institute
- Executive Leadership Roles with Key Outsourcing Vendors
- managed over 20,000 agents in NA and LA Sr. VP Operations function
- created Technical Support business, now over 13,000 agents as a VP
- designed pay for support models as a VP
- migrated IT capability from outbound to inbound, now at over 20,000 agents globally
- Leader of Many Contact Center Strategies with Key Providers
- hardware, software and services products
- customer service, customer support, technical support, help desks
- major clients, including Microsoft, Dell, HP, Symantec, Cisco to name a few
- Author and Quoted in hundreds of Journals/News Articles
