Credentials
Mr. Tom Topolinski leads Topo Enterprises in consulting for BPO and applies actual experience to your needs:
- Over 37 Years Experience in the Global Technical Support Industry
-
2008 Outsourcing Institutes IT Thought Leadership Winner
- won award in Jan. 2008
- facilitated as a Senior Advisor to Outsourcing Institute
- Worked with technology spawned from Carnegie Mellon University on AI to introduce into the call / contact center and customer service industries
- Worked with industry introductions of many AI solutions for Virtual Agents, Virtual Assistants (over 40 companies)
-
Executive Leadership Roles with Key Outsourcing Vendors
- is known to be on the fore front of technology
- managed over 35,000 agents in NA and LA as a Sr. VP of Operations
- created Technical Support business, now over 20,000 agents
- designed pay for support models
- migrated IT capability from outbound to inbound, now at over 200,000 agents globally
- pushed new technologies to enhance/ integrate and even replace human agents for customer service and support
- Leader of Many Contact Center Strategies with Key Providers
- hardware, software and services products
- customer service, customer support, technical support, help desks
- major clients, including Microsoft, Dell, HP, Symantec, Cisco to name a few
-
Author and Quoted in hundreds of Journals/News Articles
- Commentary Author in www.Outsourcemagazine.co.uk journal, published in printed magazine as well
- see Library Tab
- search on "tom topolinski" and "thomas topolinski" on Google
