Library
Links to recent & prominent articles.
The Next Big Thing To Hit Call/Contact Centers and Customer Support 
- Selling Outsourcing Services
- Supporting Customers - The Basics
- The Inconvenient Truth About Caring for Customers
- Supporting Customers by Geography (Tom Topolinski)
- US Economy Challenges Will Impact Outsourcing Vendors v.1
Caring for Users of Technology Eat … Or Be Eaten
Boardroom: Hope for the Beleaguered: CIO Wish List for 2004
BOTL Award
The top five tips for CRM strategy
When Customer Care Counts
Ask Jeeves puts Octopus on menu
Sutherland Wins Thought Leadership Award from the Outsourcing Institute
Gokis Kiosk Self-Service: Technology
http://cyber.im.fju.edu.tw/course/10985/redirect.asp?fileid=144
